SHIPPING & RETURNS

Website orders ONLY

UK STANDARD DELIVERY

Orders will be shipped within 2-5 business days after you place your order.

Your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for Royal Mail deliveries, so please wait the full 5 working days for your delivery to arrive.

Your order can be delivered anytime between 7am and 7pm and a signature may be required on receipt.

If you are not around to accept delivery of your parcel, the carrier will leave a calling card advising how you can collect it.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect to receive your delivery on the next working day. 

EUROPE

Orders will be shipped within 2-7 working days from order depending on your location.

The cost of delivery within Europe is £5 for 1 pair, 6 for 2-5 pairs, £7 for 5-10 pairs and £10 for 11 or more.

Delivery maybe any time between 7am and 7pm and will require a signature on receipt.

Your order will be dispatched via the most suitable carrier, depending on size and weight.

Unfortunately, we do not currently offer an Express Delivery option on European deliveries.

Once your parcel has arrived in your country it will be passed on to an internal postal service.

If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

REST OF THE WORLD

Orders will be shipped within 14 working days from order.

The cost of overseas delivery is £14.99.

Delivery maybe any time between 7am and 7pm and will require a signature on receipt.

Your order will be dispatched via the most suitable carrier, depending on size and weight.

Unfortunately, we do not currently offer an Express Delivery option on worldwide deliveries.

Once your parcel has arrived in your country it will be passed on to an internal postal service.

If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. 

DO YOU DELIVER TO BFPO?

We can ship to BFPO addresses, using our standard delivery option.

All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location.

RETURNS

In addition to the Distance Selling Regulations you can return any item within 14 days of receipt for a refund of the cost of the item.

The goods are your responsibility until they reach our Warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.

Please provide your order number, name and address and send them along with your goods to:

Rollasole
199 Trajectus Way
Keynsham, Bristol BS31 2FY

In order for items to be refunded they must be received in original condition (i.e. unworn, unsoiled condition, complete with attached tags, the original packaging) with either the dispatch note or your name, order number, address and contact details.

If you ‘d like to exchange an item, we kindly ask you place another order and return the original item. This is to ensure the item you ‘d like is in stock, as availability can change quickly.

Please note it is very important that when you return an item we know who the return relates to, so please ensure you enclose the completed returns form, dispatch note or your name, order number, address and contact details. Without this information we won ‘t be able to identify which customer has sent the return and take the appropriate action.

Any refund will automatically be credited to the card or PayPal account used to make the original payment within 5 working days of receipt of the return.

All goods will be inspected on return and any item in unsuitable condition will be sent back.

Goods returned within 28 days of purchase with a slight fault, for example some loose stitching, will either be professionally repaired or replaced on a like for like basis.

If we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

Please note the following: 

• 1. All return charges are the Customer ‘s liability.
• 2. We will refund postage/ shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
• 3. We do not accept returns or exchanges after 30 days of delivery date.

Any return not complying with these terms will be rejected. This does not affect your statutory rights as a consumer.